For Swiss pharmacies and drugstores
Good advice starts with listening.
apotheke.feedback collects honest feedback at the counter, brings every review into one place and helps you reply in seconds, in the right tone.
Hosting in Switzerland and the EU · DE / FR / IT / EN · Set up in under a week
Overall rating
Sample Square Pharmacy
- Advice 4.8
- Waiting time 3.9
- Availability 4.4
New Google review
Reviews from
- local.ch
- search.ch
- Comparis
- Direct feedback at the counter
One platform
From the conversation at the counter to the right reply.
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One inbox for every channel
Google, directories and your own counter feedback all arrive in one calm place. No jumping between portals, no forgotten comment.
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Health data stays out
Our questionnaires deliberately ask nothing about medication or diagnosis. Anything that still lands in a free-text field can be redacted with one click.
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See where it stalls
Saturday morning queues, night-service advice, supply shortages: analysis by topic, branch and time of day instead of gut feeling.
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Reply in seconds New
Draft replies in your pharmacy's own voice, in four languages, published only once your team has approved them.
Sample analysis of 412 responses
Advice excellent. Saturday queues too long.
Free-text answers are condensed into topics automatically. You see at a glance what actually concerns your customers – and which part of it you can change this week.
- Knowledgeable advice
- Friendly team
- Long queue on Saturday
- Prescription filled quickly
- Easy to reach
Privacy first
A sensitive sector. Built accordingly.
Hosting in Switzerland and the EU, no merging of data across pharmacies and nothing passed to advertising partners. Your customer data stays yours.
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Hosting in Switzerland and the EU
The application and database run with providers in Switzerland and the EU. Switzerland only on request.
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No data merging
No benchmarks against other pharmacies.
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No advertising
Never sold to partners or ad networks.
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revFADP and GDPR
Compliant, documented, deletable at any time.
Pricing
Simple. Transparent. Swiss software.
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Basic
Free trial
To get started: collect feedback and consolidate reviews.
- 1 location
- 4 languages (DE / FR / IT / EN)
- 50 draft replies per month
- Unified inbox
- QR cards for the counter
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Popular
Pro
On request
For groups and chains with their own branding and automation.
- Everything in Basic
- Multiple branches analysed separately
- Unlimited draft replies
- Own domains for survey and delivery
- Monthly PDF report
- API access
- Priority support
All prices excluding VAT. Several branches or a chain to connect? We are happy to quote.
What changes
Three things that are different after four weeks.
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You hear the quiet ones too.
People who say nothing at the till write it on the QR card later. That is exactly where the remarks sit that otherwise never reach you.
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Replies take minutes, not evenings.
Instead of catching up on reviews on Sunday, your team approves prepared answers – in its own voice and in four languages.
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You see patterns, not isolated cases.
One critical review is an annoyance. Twelve on the same topic are a clear instruction.
Ready to really listen to your customers?
Set up in under a week. Multilingual, revFADP compliant, hosting in Switzerland and the EU.